Jerry E. Durant – Chairman Emeritus The International Institute for Outsource Management (IIOM)
Jerry serves as Chairman Emeritus (founder) for The International Institute for Outsource Management, a trade organization dedicated to the assessment, development, and guidance of outsource service providers in the ITO, BPO, Call Center and KPO domain areas. He has authored the Outsourcing Management Body of Knowledge and implemented the only outsource provider viability assessment model – Global Star Certification (GSC). GSC examinations have been conducted since 1988 in over 70 countries and for over 200 companies. He has also established the first International Outsource Management Research Center in Wuxi, China.
The IIOM was established to promote the assessment, development, and advancement of outsource service providers with the sole purpose of reliable and qualified delivery. Established in 2007 the IIOM has charter operations in China and Eastern Europe. A third organization, serving Africa/Middle East/India/Pakistan is schedule for introduction in 2009.
Jerry’s in-depth knowledge includes extensive expertise in global information technology deployment,outsource provider assessment, contract negotiation, arbitration and risk mitigation, service delivery management and governance, and retrosourcing.
IIOM in conjunction with Certellus Corporation maintains a Research and Development Center andthe Business Engineering Institute (BEI), serving as a catalyst for industry guidance are under Jerry’s direction.
Jerry holds multiple technical certifications and established the first certification dedicated to therecognition of special nature of managing outsourced projects (Certified Outsource/Offshore Project Manager-COOPM). With over 30 years of Information Technology experience Jerry is a widely regarded for his talents not only in IT but also in business and a consummate innovator in outsourcing.. He is widely known and respected in the industry frequently speaking at international technology and outsourcing symposiums.
Jerry serves as a Board Member to the Global Sourcing Council (NYC), Senior Advisor for GlobalOutsourcing for the Beijing Association for Software Sourcing (BASS), Boco Soft, and the Outsourcing Institute, and Council Member for China Import-Export Software Magazine. He has appeared on CCTV9 International and Yantai TV, and has been the honor guest with the Beijing Chamber of Commerce, Qingdao & Yantai Municipal government mayoral offices.
Jerry is recognized as an innovator and leader in advancing improvements in the outsourcing,information technology and business process sectors. His forward thinking has helped to develop companies around the globe. This includes innovation in outsourcing delivery, agile engineering, software reuse, SAP risk remediation and software test technologies.